The answers to your most common questions can be found in our FAQ (Frequently Asked Questions) section. This is often the quickest way to find the answers you are looking for.
If our FAQs do not contain the answer to your question, our award-winning, professional and friendly support staff are standing by to provide you with answers for anything regarding the Casinoblaze website, gaming products, or any other inquiries you may have.
In order to assist you as quickly as we possibly can, please prepare to provide the following:
- Email Address (the one you registered with us)
- Date of birth
- Full name and address
Our support staff are here to assist you.
Do not hesitate to e-mail us at [email protected] whenever you have a question or need assistance. We aim to respond as soon as possible and no later than within 24 hours.
Live Chat Support
The quickest way to contact our support team is directly via Live chat. If we are not able to answer your question on the spot, we will make sure to send you an answer as soon as possible.
Live chat support is never more than a click away, and can be found in the bottom on all pages.
My Account Section
Entering incorrect password or username results in the error message: ‘The login failed. Please check your username and password’. As passwords are case sensitive, check to ensure your Caps Lock is off. If your troubles persist, use the ‘Forgot Password?’ option, follow the instructions and a new password will be issued to the e-mail address registered with your account.
Please contact Customer Support by mail at [email protected] or directly via Live Chat.
For closing your account please email Customer Support at [email protected]
You can change your password by accessing ‘Change Password‘, under ‘My Account‘ section, when logged in, and following the instructions on that page.
You can change your registered email address by accessing ‘Change Email‘, under ‘My Account‘ section, when logged in, and following the instructions on that page.
You can check your account activity by accessing ‘My Account’ once you have logged in, or you can contact Customer Support for any information.
No, your registered username cannot be changed unfortunately.
Participating in online gaming is exciting, fun and potentially profitable for those that chose to play. However, we acknowledge that some people can develop a gaming addiction. If you feel that your gambling has gotten out of control, please visit our Responsible Gaming section found in the footer of the website and/or use the self-exclusion feature available from ‘My Account‘ when you are logged in.
You can self-exclude from ‘My Account’ when you are logged in. You can select the exclusion time of your choice, up to one year. Once you confirm your choice, you will automatically log out of the website. The login will then only be possible after the expiry of the period you selected. In the event you want to self-exclude permanently, please contact Customer Support.
Once the time limit you selected for self-exclusion is up, your account will be reopened.
No, you cannot terminate a self-exclusion period. It will be effective until it expires.
We aim to reply to all customer support e-mails within a few hours. As some inquiries require a thorough investigation, response time may vary based on the nature of your e-mail. You will receive an e-mail confirmation from us when we have received your inquiry, to let you know we are working on an answer. If you find that you are not receiving the confirmation e-mail promptly after submitting your inquiry we would suggest that you have a look in your Junk Mail folder. We do not engage in the act of sending unsolicited e-mails however some aggressive mail filters may mistakenly identify our e-mails as spam and treat them as such.
Simply click the ‘Join Now’ button, available in the header of any Casinoblaze.com page to register. You will then be directed to the registration page. Please note that your username and your account currency cannot be changed at a later stage. Before submitting your details please make sure you declare that you are over 18 and agree to our “Terms and Conditions”. You can immediately log into your account on any page using your username and password.
Please contact Customer Support Service at [email protected] to assist you with the registration.
We need you to open an account with us because by doing so you are agreeing to abide by our rules and regulations which include you are over the age of 18. By registering at Casinoblaze.com you are opening an account free of charge that enables you to use our products in real money mode.
We need your personal details to confirm your identity, age, and address to be able to offer real money transactions and games to you. Casinoblaze uses the newest and most advanced data encryption techniques to safeguard your personal detail.
No. You only need to make a deposit if you want to play our games in real money mode.
No, only one account is permitted.
You must be at least 18 years of age to play on the Casinoblaze site.
As long as you are not breaking any of your country’s laws we accept players from all countries, except USA and France.
Yes, our website is licensed. This is illustrated on the homepage of the website as well as in the Terms and Conditions, where information about the relevant license is provided.
We utilize the latest in industry approved Secure Sockets Layer (SSL) encryption technology to ensure any information you send to us is kept safe, secure and fully encrypted. SSL encryption is the same technology banks use to protect data. This means, your financial data such as credit card information and your personal data such as name, address and phone number, all are fully protected.
All customer funds are held in a separate account with the Bank of Valletta (www.BOV.com). This way your funds are completely ring-fenced and isolated from company funds and accounts. That means your funds are safe and always readily available for you to withdraw.
No, we will never share any data about you or your account with any third party.
All Casinoblaze deposits and withdrawals will be processed by EveryMatrix Ltd., the payment operator for Casinoblaze.com. Thus, EveryMatrix will appear on your bank statements.
We accept deposits from all countries, except USA and France, including US and French territories.
Some credit card issuers maintain a rule that does not allow you to make direct deposits to online gaming sites. You may want to contact your card provider to check if that is the case. If so, we offer one of the largest selection of payment providers in the world, so you will always find alternative deposit methods, such as e-wallets, virtual cards, vouchers and more. Please visit our Payment page to check our full offering.
The most common cause is incorrect data in the form where you request the deposit. You can always contact support to get the registered details corrected. Also, support can be helpful in finding other reasons why the deposit did not succeed and provide a solution. Also, some credit card issuers maintain a rule that does not allow you to make direct deposits to online gaming sites. You may want to contact your card provider to check, or try one of our many other deposit methods instead.
IBAN stands for International Bank Account Number. IBAN is an international standard for numbering bank accounts. It consists of a two letter code and up to 30 alphanumeric characters. You can usually find your IBAN on your bank statement or directly from your bank.
A swift code is a code that is unique to your branch of the bank (also known as a Bank Identifier Code or BIC). This code usually consists of either 8 or 11 alphanumeric characters. If you are in any doubt, please contact your branch to confirm the correct code.
CVV2/CVC2 stand for “Card Verification Value/Code”. It is a code that is required as a security measure when making internet payments by credit card. The code consists of three digits and can be found on the back of your credit card.
You cannot do this as this is deemed to be a third party transaction, which is not allowed.
Yes, you can use several payment methods to fund your account. A payment method is simply registered by making a deposit using it, while logged in.
Click the ‘Deposit’ button, available in the top menu of any page. Please note that you need to be logged in to make a deposit.
Click the ‘Deposit’ button, available in the top menu of any page. Please note that you need to be logged in to make a deposit.
We have a very large selection of deposit methods! Please click ‘Payment’ button, in the top menu of any page to see all of the payment methods available to you. Available methods will depend on which country you live in.
Casinoblaze accepts all Visa and Mastercard/Maestro Credit and Debit cards.
There are no fees for depositing into your account, unless otherwise is specified on Deposit page.
The minimum deposit amount is €10 or equivalent in your currency. The maximum deposit amount vary between the different deposit methods you can choose between.
Yes, you can set Daily, Weekly or Monthly deposit limits. These can be set by accessing the My Account section when you are logged in. Limits can be amended at any time in the same section.
From the Deposit page, select Bank Transfer, and follow the instructions on the screen.
To make a withdrawal, login your account and click the withdrawal button, select the methods that are available to you and follow the onscreen instruction to request a withdrawal.
Once logged in, click the withdrawal button and you will see the limit you can withdraw for the method you choose.
You will need to contact Customer Service and if the withdrawal has not been processed it can be stopped.
Yes you can as long as it is the same card that you used to make your original deposit and the card is able to accept a withdraw back onto it.
Our policy is to return the original deposit amount back to the card that is used for deposit and extra winning can be returned via other method. If the card does not accept withdrawal, your winning can be paid out via bank transfer but we might need you to provide some documentation.
Due to anti money laundering laws, it is our policy to ensure the money is going back to the original source that made the deposit when possible.
Once logged in, please click the withdrawal button and the fee will be displayed next to the methods that are available to you for withdrawal.
Once logged in, please click the withdrawal button and the processing time will be displayed next to the methods that are available to you for withdrawal.
We have a number of controls and checks that take place before any withdrawal is processed and this delays withdrawals by approximately 12 hours. These checks are part of our ongoing commitment to maintaining the security of our customers’ funds. Any other delays will be due to the restrictions imposed by the payment providers.
When your card is about to expire, you will receive an email from us notifying this and once expired, your card will be automatically deactivated by our system, if you wish to make further deposit or withdrawal, you will need to register a new valid card with us.
No, this is deemed as a third party transaction and will not be permitted in any circumstance.
Our policy is to ensure the money is going back to the original source that made the deposit when possible.
Casino Games Section
We only offer casino games from large, well-recognized and trusted casino software providers. All providers are certified, which means they have been methodically and scientifically tested by e.g. Technical Systems Testing (TST) – one of the world’s most experienced and trusted gaming test labs, and part of the Gaming Laboratorites International (GLI) group, or by eCOGRA, a London-based internationally accredited testing agency and player protection and standards organisation that provides an international framework for best operational practice requirements, with particular emphasis on fair and responsible gambling.
At our website, you can be 100% confident that the Random Number Generator (RNG) that returns the outcome of a casino game round is completely random and unbiased, no matter which game you play. We would never offer games or brands that do not come with trusted certifications.
‘Game Rules’ for each game can be found when you open the game.
The theoretical payout vary from game to game, and is hard-coded into the game logic by the games’ providers.
Yes, you can play the majority of games for free if you chose the ‘Play for Fun‘ mode.
Yes, before the game round has started it is possible to change or remove a bet.
The game is stored on the game server whether or not you are connected, so you actually cannot under any circumstances lose money due to any kind of disruption or disconnection. Simply log in and open the same game(s) you played when you are connected again, and continue where you left off. Whether you wait 5 minutes or 5 months, any game round will be waiting for you to complete it!
Bonus and Promotions Section
You will always find available promotions by visiting the Promotions section. However, we also publish promotions via SMS, notifications on mobile devices, newsletters, Facebook and Twitter. We strongly suggest that you accept SMS and e-mails from Casinoblaze (this is set in My Account/Profile), as some of our greatest offers are sent to you this way.
This is made very easy with Casinoblaze.com as we list all bonuses available to you when you make a deposit. If you can choose between more bonuses, simply select the one you prefer from the list!
Yes, you can surrender a bonus before you start to play or even after you have placed bets with the bonus funds. However, if you surrender a bonus after betting with it, any won amount will be surrendered and any losses will be deducted from your real funds. To surrender a bonus, go to ‘My account’, then select Active Bonuses and Casino from left menu. Click Forfeit button found under your active bonus to surrender it.
Most casino bonuses are available for all games, while some bonuses might be limited to a specific brand, or game type. For instance only Net Entertainment games or only Video Slots. The same applies to sports bonuses – some bonuses might only be available for a specific sport or betting type. However, if any such restrictions, this is always clearly specified in the terms & conditions of the bonus. If in doubt, please contact Customer Support.
You can check your progress in ‘My account’ – ‘Active Bonuses’.
Some of the promotions will be eligible only for customers from certain countries or that are using specific payment methods. There may also be restrictions based on previous misuse of our promotions. For any assistance, please contact Customer Support Team by mail at [email protected] or via Live Chat.
Windows – Intel Pentium processor (Pentium II or higher recommended) 64mb ram.
Macintosh – Power Macintosh Power PC processor (G3 or higher recommended) 64mb ram.
Adobe Flash 10 or greater.
Casinoblaze is compatible with most Windows Operating systems (Windows 2000, XP, Vista and Windows 7, Windows 8, Windows 10).
Internet Explorer versions lower than IE7 are not supported.
All mobile devices that can display a webpage
The downloadable application for mobile devices is only supported by Android and iOS (Apple devices)
What happens if I lose my Internet connection?
It is impossible to lose anything due to a disconnect. If you were in the middle of a casino game round, current status will be stored securely on our servers until you come back later, whenever you choose to, to complete the game round.
Our Sportsbook and Virtual Sports, desktop and mobile, is provided by EveryMatrix, an award winning sportsbook platform. We offer Casino, Mobile Casino Live Casino from multiple casino providers/brands: Net Entertainment (NetEnt), Microgaming, IGT, Evolution Gaming, Betsoft Gaming, OMI Gaming, NYX Interactive, Quickfire, Cryptologic and NextGen Gaming.
Please check your internet connection and that you have the latest version of Adobe Flash installed. If the issue persist, please contact Customer Support.
Check if you are using the correct login details for your account, and that Caps Lock is turned off on your keyboard. You can also try to reset your password using the link ‘Forgot Password?’ next to the login fields. If you still cannot login please contact Customer Support.
If you have been experiencing a slow connection, please note that having several browsers open, music programs running or downloading files can all slow your computer and/or internet connection. Your local internet service provider may also be temporarily suffering from low bandwidth. Sharing your internet connection within your household and in your local area can also slow your connection speed. Another possible solution may be to restart your computer or mobile device.
Bonus and Promotions Section